What We do

We are all about driving fast and highly effective change in retail.  We embed innovation culture, practices, processes, and measurements in retailers using our ReFRAME process. We also guide innovation projects to success through our broad-skilled team of experts.

Are you a retail partner looking to get your projects out of a proof-of-concept and into a full deployment? We can help augment your team and smooth the implementation of your solutions to clients.

Our menu of services

We work with retailers and retail partners of any size and build crafted programs to support your innovation agenda. We always start with an innovation dialogue to ensure we are all clear on the outcomes we want to achieve and how we will measure them.

Setting up for Innovation Success

 

For retailers.

– Leadership Team Alignment Workshops
– Resetting KPIs for Innovation
– Innovation Accounting
– Customer Journey Maps
– Innovation North Star Strategies

For retail partners.

– State of Retail Sessions to improve your team’s understanding of your client’s context

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Implementing Innovation Friendly Processes

 

For retailers.

– Innovation audit to identify areas of friction.
– Action plan to remove friction.
– Refresh capital planning processes to promote innovation
– Reframe governance processes for stronger innovation outcomes

For retail partners.

– Build or review implementation plans unique for retailers
– Pre-implementation Check with your clients to maximize deployment success

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Run Successful Innovation Projects

 

For retailers and retail partners.

– Set up innovation project structures
– Conduct customer research
– Implement governance best-practice
– Build deployment and change-management plans
– Project manager coaching
– Project sponsor coaching

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Encourage Innovation & Generate Ideas

 

For retailers and retail partners.

Innovation needs inspiration to drive action.  We support that with
– Retail Safaris, both in-person and virtual
– Speaking and Presentations
– Event Hosting
– Facilitation,
– Personalized content

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Become an Uncommonist

We are on a mission to play our part in making innovation a natural capability for retailers. We have built a series of training courses to enable retailers to understand the elements of successful innovation in a retail business, as well as the capability to implement them themselves. Start with a quick innovation dialogue or attend one of our two-day innovation essentials courses that covers the ReFRAME process and key “how to” lessons on implementing them. Alternatively, we can custom prepare a masterclass for your key innovation team members. We adore teaching innovation and spreading the word, so reach out to us and enquire about our training courses and become an Uncommonist!

Quick Innovation Dialogues

Designed to fit a lot of helpful discussion into a short time frame, these sessions focus on understanding the state of innovation in your business and retail generally. We will provide you with a recommended next focus and direction to level up your innovation game.

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2-day Innovation essentials

This course is about the process of retail innovation. It is organised around the ReFRAME process of retail innovation featured in the book “Retail Innovation Reframed” by Gareth Jude and Andrew Smith. Students will learn the essentials of process driven retail innovation, why it is the most efficient and effective way of achieving change and how to successfully advocate for it.

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Custom Innovation Masterclasses

Designed using University standards, our full Innovation Masterclass courses will enable attendees to fully understand each stage of the ReFRAME innovation process and have guided hands-on practice on how to implement them in a retail business.

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No matter your innovation quest, say hello and let’s share stories of our adventures.

We work with retailers and providers big and small, and with individual leaders wanting to embark on an innovation quest. Start by simply saying hello.

What are you looking to make happen?

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